Terms and Conditions

How to buy

 

Buying online from www.peltuinum.it is very straight-forward.
1. Click on the Buy Online or Our products home page sections
2. Sign-on to your personal account by inserting your user name and password in the appropriate section of the home page.
3. Select the product you want and place it in the shopping trolley.
4. Choose the quantity required for each item and click on “continue
5. Check your delivery details.
6. Click on “continue“ and choose the payment type you require.
7. Once you have chosen the payment type your order will be received by customer services.

 

Payment

 

The Antica Azienda Agricola Peltuinum Srl accepts the following credit cards: Visa/Cartasì (non Electron), Mastercard, American Express.
It is also possible to pay by bank transfer.

 

ONLINE PAYMENT by CREDIT CARD
The payment is instantly verified by the bank and the order is processed immediately through the secure Paypal system.

 

OFFLINE PAYMENT by BANK TRANSFER
In this case the order is processed as soon as notification has been received from the bank of the transfer having taken place. In exceptional circumstances, and at the discretion of Antica Azienda Agricola Peltuinum Srl, an order can be processed on receipt of a fax of proof of payment. For this method of payment the time required for confirmation from the bank is approximately ten working days.

 

Shipping

 

Delivery takes place approximately 5 to 8 days after the order is despatched. Shipping takes place from Monday to Thursday for orders including perishable goods. For orders of non-perishable shipping can also be on a Friday. The complete price of your order will be based on: the price of the goods; the destination; the total weight of the goods ordered. The precise delivery day will depend on the destination and on the goods ordered.

 

Consumer Protection and Refunds

 

All of our products are covered by guarantee for defect or imperfection. Any such defect must be brought to our attention by sending a registered letter to Antica Azienda Agricola Peltuinum Srl (address above) within 10 days of receipt of the product. At Antica Azienda Agricola Peltuinum Srl's discretion the product will be either replaced at our expense by an equivalent product or the customer will be reimbursed in full for the product.

 

All our customers have the right to recede from the contract according to article 5 of the D.L 22 May 1999, n. 185. This Act allows for the return of the product, within 10 days of receipt of the product and by registered post to Antica Azienda Agricola Peltuinum Srl in order to obtain the replacement of the product by another or the refund of the amount paid. The only expenses to be paid are those for delivery. The right to a refund is applicable only to goods which have not been tampered with and cannot be extended to products which by their very nature cannot be returned or risk rapid change or deterioration.